Refund Policy

At PetPal, we want you and your pets to be completely happy with your purchase.

Returns & Refunds

• You can request a refund or exchange within 30 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition as received.

• To initiate a return, please contact our support team at  with your order number and reason for return.

Refund Process

• Once your return is received and inspected, we will notify you by email.

• Approved refunds will be processed to your original payment method within 7–10 business days.

Non-Refundable Items

• Personalized or custom products

• Items damaged due to misuse or accidents

Shipping Costs

• Original shipping fees are non-refundable.

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.