Shipping Policy

At PetPal, we strive to deliver your orders quickly and safely.

Processing Time

• Orders are usually processed within 1–2 business days.

• You will receive a tracking number once your order has been shipped.

Shipping Methods & Delivery Time

• Standard shipping across Canada: 7–12 business days.

• Delivery times may vary slightly depending on your location.

Shipping Costs

• Free shipping on all orders within Canada.

• No hidden fees—what you see at checkout is what you pay.

Questions About Shipping

• If you have any questions regarding your shipment or tracking, please contact our support team